Return policy

Website Operator: Boat and RV Accessories Max
Website: http://boatandrvaccessoriesmax.shop

Thank you for shopping with Boat and RV Accessories Max! We’re committed to ensuring your satisfaction with our premium men’s suits, ties, shirts, and accessories. This Return Policy outlines the conditions under which you may return your purchase, the process to follow, and what to expect regarding refunds or resolutions. Please read this carefully to understand your options and our procedures.

90-Day Return Window

We offer a generous 90-day return period, allowing you ample time to decide if your purchase meets your expectations. This window begins on the date your order is delivered to the shipping address provided. To initiate a return, you must notify us within this 90-day timeframe; requests submitted after this period will not be eligible for processing.

Eligibility Criteria for Returns

For an item to qualify for a return, it must remain in the exact condition it was delivered to you. This means:

  • The item (e.g., suit, tie, or shirt) must be unworn, unused, and free from any signs of wear, stains, odors, or alterations.
  • All original tags and labels must remain attached and intact.
  • The product must be returned in its original packaging, such as boxes, garment bags, or protective wrapping, as provided at delivery.
  • You must include proof of purchase, such as an order confirmation email, receipt, or invoice, to verify your transaction.

Items that fail to meet these standards—such as those showing visible use, missing components, or lacking original packaging—may be declined for return at our discretion.

How to Initiate a Return

To begin the return process, please reach out to our customer support team at:

Upon contacting us, provide your order number and a brief explanation of your reason for returning the item. If your request is approved, we will supply you with a return shipping label along with detailed instructions, including the address to which the package should be sent and any specific packaging guidelines. Please note that items shipped back to us without prior authorization will not be accepted, as we require documentation to track and process your return efficiently.

For any questions or assistance during this process, feel free to contact us at the email or phone number listed above—we’re here to help!

Damaged, Defective, or Incorrect Items

We urge you to inspect your order immediately upon arrival. If you discover that your men’s suit, tie, or shirt is defective (e.g., faulty stitching), damaged (e.g., torn fabric), or incorrect (e.g., wrong size or color), please notify us as soon as possible. Contact us at [email protected] with details of the issue, and, if possible, include photos to aid our assessment.

Our team will review the situation promptly and work with you to resolve it—whether through a replacement, repair, or refund, depending on availability and your preference. We aim to address these concerns swiftly to ensure your shopping experience remains positive.

Non-Returnable Items and Exceptions

Certain products are excluded from our standard return policy due to their nature or pricing:

  • Final Sale, Clearance, or Promotional Items: Goods explicitly marked as “Final Sale,” “Clearance,” or part of a special promotion are not eligible for return unless they arrive damaged or defective.
  • Used or Altered Products: Items showing evidence of wear, customization, or damage not caused by us cannot be returned.
  • Incomplete Returns: Products missing parts (e.g., tie clips, buttons) or lacking original packaging may be rejected.
  • Late Returns: Items returned beyond the 90-day window will not qualify for a refund, except where required by law.

In situations where only a partial refund is applicable (e.g., minor wear not due to our error), we will communicate this clearly during the review process.

Refund Process and Timeline

Once your returned item reaches our warehouse at 103 Dolce St, Brentwood, NY 11717, United States, we will conduct a thorough inspection to confirm its condition. You’ll receive an email notification detailing whether your refund has been approved or declined, along with an explanation if applicable.

If approved, your refund will be processed back to your original payment method (e.g., credit card, PayPal) within 3 business days of inspection. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Here’s how the refund process works:

  1. Request a Refund: Email us at [email protected] to express your intent to return the item.
  2. Response Time: Our support team will reply within 1 business day with approval and return instructions, including the shipping address.
  3. Ship the Item: Package the goods securely, including all accessories and original packaging, and send them back using the provided label.
  4. Inspection and Refund: Upon receipt, we’ll verify the item’s condition and issue your refund within 3 business days.

Important Notes on Returns

  • Accessories and Packaging: Returns must include all accompanying items, such as hangers, dust bags, or care instructions, as originally provided.
  • Shipping Costs for Non-Quality Issues: If the return is not due to a defect or error on our part (e.g., you simply changed your mind), you may be responsible for return shipping fees unless otherwise agreed.
  • Warranty Limitations: For claims unrelated to product quality (e.g., sizing preferences after prolonged use), buyers cover shipping costs, and returns beyond the 90-day period will not be accepted.
  • Rejection of Non-Compliant Returns: If an item does not meet the outlined eligibility requirements, we reserve the right to deny the return and ship the product back to you at your expense.

Contact Us for Support

We’re dedicated to making your experience with Boat and RV Accessories Max seamless and enjoyable. If you have any questions about this Return Policy, need clarification, or require assistance with a return, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: +1 (934) 239-8485
  • Business Address: 103 Dolce St, Brentwood, NY 11717, United States

Our team is ready to assist you with any concerns, ensuring your purchase of men’s suits, ties, shirts, and accessories meets your expectations. Thank you for choosing us!